Careers
Good work, properly managed
Recruiting is half of what Beacon does. We hire assistants, support agents, team leads and analysts in Sri Lanka and Madagascar, train them properly, and keep them — because clients feel the difference when people stay.
What it is like to work here
You are employed, not bidding
A salary you can plan a life around, paid on time, with holiday and sick leave. No hourly auctions and no unpaid gaps between clients.
Daytime hours, by design
Two hubs in two time zones exist so that round-the-clock coverage does not mean permanent night shifts. Rotas are published in advance.
You are trained, then backed
Induction before you touch client work, written procedures to lean on, and a team lead who reviews your output rather than leaving you to guess.
Room to move up
Most of our team leads and analysts started as agents or assistants. When a client team grows, we promote before we advertise.
Where we are
Two hubs, with team leads, managed equipment and a proper network. All client work is done on Beacon-managed equipment.
Colombo, Sri Lanka
Our English-first hub, covering European, Middle Eastern and Asian working hours. Assistant, support, team lead and QA roles.
Antananarivo, Madagascar
Our francophone hub, covering European evenings and the American working day. French support, team lead and QA roles.
Open roles
If none of these fits but you think you would be good here, apply anyway and say why.
Virtual Assistant (English)
Colombo, Sri Lanka · On site · Full time
Support one or two clients with inbox, calendar, invoicing, CRM and research work. Strong written English and genuine attention to detail matter more than years of experience.
Customer Support Agent (English)
Colombo, Sri Lanka · On site · Full time, daytime and evening rotas
Handle first-line tickets and chat for European clients in helpdesks such as Zendesk or Intercom. We train the tools; you bring judgement and patience.
Customer Support Agent (French)
Antananarivo, Madagascar · On site · Full time, rota including evenings
Native or near-native French, comfortable written English for internal work. Supporting French-speaking customers of European clients.
Team Lead, Support
Colombo, Sri Lanka or Antananarivo, Madagascar · On site · Full time
Own the daily rhythm of a client team: priorities, coaching, cover planning and the weekly client summary. Previous support experience required.
Quality Analyst
Either hub · On site · Full time
Review a sample of real conversations against a scorecard, run calibration sessions, and turn findings into coaching a person can actually act on.
These role descriptions are a draft based on how Beacon operates. Send us your real vacancies, salary bands and application inbox and we will replace them.
Apply
Five fields. We read every application and reply either way, within ten working days.
Please do not send certificates or ID at this stage. If we move forward, we will ask for exactly what we need and tell you why.
Questions candidates ask
Consider it handled.
Looking for a team rather than a job? Start with a discovery call.